Visa extention ..

last friday, 13th april.. went to make visa at the "place which i donno the name" and went to seek help from the information counter.. Jianpin spoke english to her and in many many sentences but in the end she replied counter 14.. not sure if she understands what we are speaking.. took the queue number and was a long waiting and a wasted trip.. damnit lah.. i had expected it because a document alone wasn't enough to prove that i was coming here for attachment.. well don't i look like a student?